We're Here to Help

Having trouble with streaming? Our support guide covers the most common issues and solutions for all devices.

Most issues resolve quickly. For further help contact support@madmix.se.

Live Voice Rooms

Mad Mix Talk lets you join or host live voice rooms — think radio but interactive. Anyone can listen; speaking is controlled by your plan and the host.

Roles explained

• Listener (all plans): You hear everything. Raise your hand to request the mic — the host decides whether to let you speak.
• Speaker (Crazier, Craziest, Maniac): Your mic is enabled automatically when you join. No hand-raise needed.
• Host (Maniac & superadmin): You create the room and control who speaks. You can mute, promote, remove participants and grant a co-host.
• Co-host: Granted by the host. Can mute, promote and remove participants.

Common Talk questions

• I can't hear anyone: Check your device volume and that your browser has audio permission. Try refreshing the page.
• My mic isn't working: Make sure your browser has microphone permission. On mobile, check your device settings.
• I raised my hand but nothing happened: The host needs to approve your request. They see a hand-raise badge on your card.
• The room disappeared: Rooms close automatically when the host leaves and there is no co-host to take over. Channel rooms (“Chat about this”) have no host — they close a few minutes after the last person leaves. The test room is always open.

Common Computer Streaming Problems

• Stream keeps buffering: Clear browser cache, check internet speed (5+ Mbps), try a different browser
• No sound: Check system volume, verify audio output device
• Audio/video out of sync: Refresh page, update browser, restart computer
• Cannot login: Verify credentials, disable VPN, try incognito mode
• Page won't load: Disable ad blockers, clear cookies, check firewall

Still stuck? Email support@madmix.se with your browser version.

Common Mobile Problems

• Buffering on mobile: Switch to WiFi, close background apps, clear browser cache
• No audio on phone: Check silent mode, Bluetooth, and volume settings
• Browser issues: Try Chrome or Safari, clear browser cache and cookies
• Login issues: Reset password, check data connection, try another browser
• Poor mobile data connection: Move to better signal area, check data allowance
• Playback controls not working: Check if screen is locked, refresh the page

Mad Mix runs in your mobile browser — no app download needed. For best results use Chrome or Safari on a modern iOS/Android device.

Common Tablet Streaming Problems

• Stream quality too low: Check WiFi signal, close background apps, restart router
• Touch controls unresponsive: Clean screen, refresh the page, try another browser
• Audio cutting in and out: Check for interference, restart browser, test with headphones
• Page freezes frequently: Clear browser cache, close unused tabs, try a different browser
• WiFi keeps disconnecting: Forget and reconnect to WiFi, reset network settings
• Screen goes black during playback: Disable auto-lock in your device settings

Mad Mix runs in your tablet browser — no app needed. Connect to 5 GHz WiFi when available for the best experience.

Is Mad Mix really free?

Yes — completely. The Crazy plan gives you full access to all radio and TV at no cost, forever. No credit card required. The free experience is ad-supported; premium plans remove ads and unlock extra features.

What devices does Mad Mix work on?

Mad Mix runs in any modern browser — Chrome, Firefox, Safari, Edge and their mobile equivalents. No app download needed. Works on desktops, laptops, tablets and smartphones.

Can I cancel my subscription?

Yes — cancel anytime from your account settings, effective at the end of the billing period. Your account automatically reverts to the free Crazy plan — no data lost, no hassle.

Is my payment information safe?

Absolutely. All payments are processed by Stripe. Mad Mix never sees or stores your card details. The entire checkout happens inside the page — you never leave madmix.se.

Which plan lets me create Talk rooms?

The Maniac plan gives you full host rights — create rooms, control who speaks, assign a co-host and use the DJ mode. All other plans can listen and, if eligible, speak in existing rooms.

How do I know if my song request is about to play?

Check the request icon in the player bar or your request list in the sidebar — it shows your position in the queue, switches to "Up next" as it gets close, and briefly highlights as "Now playing" the moment it starts. No page refresh needed.

Get Direct Help

Email: support@madmix.se

Phone: +44 787 796 3058

Response time: Usually within 48 hours

Please include your device type, OS version, a description of the problem, and any error messages you received.

Sign Up in Seconds

Click Register in the top menu, fill in your details and you're in. The free Crazy plan is included automatically — full listening access, forever, no credit card required.

Want more? Paid plans (Crazier, Craziest, Maniac) remove ads and unlock extra features like hosting Mad Mix Talk rooms. You can upgrade any time from your account settings, and cancel whenever you like.

Browsing Channels

Click any station or TV card to start playing instantly. Use the player bar at the bottom to skip to the next or previous station, adjust volume, cast to a TV or speaker, or set a sleep timer.

Song Requests & Lyrics

On stations that support it, you can request a song or view live lyrics using the buttons in the player bar — available to everyone, guest or logged in. If a station doesn't support requests or lyrics, those buttons stay disabled.

What Everyone Gets

• Unlimited listening to all radio channels and TV streams
• Song requests and lyrics on supporting stations
• The site remembers your last-played station so it's one click away next visit

What Requires an Account

• Favorites: save stations with the heart icon and find them all in your Favorites tab
• Mad Mix Talk: speaking rights depend on your plan — listening is always open to everyone
• Paid plans: remove ads and unlock hosting rights for Talk rooms

Leading the Future of Streaming

Mad Mix envisions a world where streaming entertainment continuously evolves to exceed user expectations. We don't just follow trends — we create them.

Innovation Philosophy

We operate on the principle that staying ahead means taking calculated risks with emerging technologies. Our team actively explores AI-powered recommendations, real-time adaptive streaming, cross-platform synchronisation, advanced audio processing, and voice-activated controls.

First-to-Market Commitment

When new technologies emerge, Mad Mix is often among the first platforms to integrate and optimise them — delivering polished solutions ahead of competitors.

Technology That Delivers

Mad Mix is more than just another streaming platform. We've built a comprehensive entertainment ecosystem combining radio, TV and live Talk in one seamless experience — with podcasts on the way.

• Internet Radio: 40+ channels covering a wide range of genres
• Podcast Platform: Original and curated content — coming soon
• Live TV Streaming: International channels available now, more on the way
• Streaming Service: Host your own radio station on our infrastructure
• Merchandise: Official Mad Mix gear via our integrated shop

Our platform runs on dedicated server infrastructure with redundant streaming servers and continuous uptime monitoring.

The People Behind Mad Mix

Mad Mix is built by passionate technologists, content creators and entertainment enthusiasts who share one goal: creating the most engaging streaming experience possible.

Core Values

• Innovation First: We always seek new ways to improve and surprise our users
• User Happiness: Every decision is made with user satisfaction in mind
• Quality Excellence: We never compromise on the quality of our service
• Transparency: We maintain open communication with our community
• Accessibility: Our platform should be available to everyone

Need more than 500 simultaneous listeners or a higher bitrate? Contact us for a custom plan.

1. Create a free account — or log in if you already have one.
2. Go to My Account → My Stations and click “+ Add Station”.
3. Pick a plan and give your station a name.
4. Pay securely via Stripe — your station is created immediately.
5. Get your credentials from the My Stations tab.
6. Open your encoder (e.g. BUTT), enter your Server, Username and Password, and go live.

Your station is live on the internet the moment you press broadcast. Listeners can find you via your public page or the Mad Mix radio grid.

We are working on live video and TV streaming services. Register your interest and we’ll notify you when it launches.

support@madmix.se

Already have your own radio station? Apply to list it for free on the Mad Mix radio grid and reach new listeners.

Submit Application

Cookies Policy for Mad Mix

Last Updated: October 1, 2026

This Cookie Policy explains how Mad Mix uses cookies and similar storage in your browser.

Types of Cookies We Use

• Essential Cookies: Keep you logged in and protect your account. They are always on, because the site cannot work without them
• Preference Storage: Remembers settings such as your skin, colour and last-played station (in your browser, and in your account when you are logged in)
• Advertising Cookies: Google AdSense shows ads to guests and on the free plan. Advertising cookies are only used if you allow them in the consent prompt

Managing Cookies

You can change your choice at any time by clearing the cookies for madmix.se in your browser; you will then be asked again. Blocking essential cookies will stop login from working. Questions: support@madmix.se.

Privacy Policy for Mad Mix

Last Updated: October 1, 2026

Who We Are

Mad Mix is run by Mad Mix Media Ltd, which is responsible (data controller) for your personal data. Contact: support@madmix.se.

Information We Collect

• Account: Username, first and last name and email when you create an account, plus anything you add to your profile (country, bio, avatar). If you sign in with Google, we receive your name and email from Google
• Payments: Handled by Stripe — we never see or store your card details
• Shop Orders: Your name and delivery address, which are shared with Printful so they can make and ship your order
• Usage Data: IP address and browser type in our server logs, for security and troubleshooting
• Listening Data: What you listen to, to show your own listening stats and most-played stations
• Music Match: The answers you give, to suggest music for you
• Talk: Your voice is sent live to the people in the room and is not recorded. Your name and chat messages are shown to everyone in the room, and chat messages are stored
• Song Requests and Dedications: When you request a song with a dedication, the AI DJ may say your username and the dedication on air, where anyone listening can hear it. Your real name and email are never read out

How We Use Your Information

• To provide our streaming services, your account, subscriptions, the shop, Talk and dedications (needed to fulfil our agreement with you)
• To keep the service secure and fix problems (our legitimate interest)
• To show ads to guests and on the free plan (Google AdSense), with personalised ads only if you allow advertising cookies
• To send occasional promotional emails, which you can turn off at any time in your account settings

Who We Share It With

Stripe (payments), Printful (shop orders) and Google (sign-in and ads). We do not sell your personal information.

How Long We Keep It

• Account, profile, listening stats and Talk chat messages: as long as your account exists
• Dedication details: deleted within 24 hours
• Server logs: for a limited time, for security and troubleshooting
• Payment and order records: as long as accounting law requires

Your Rights

You may request access to, correction or deletion of your data, ask for a copy of it, or object to how we use it, by contacting support@madmix.se. If you are not happy with how we handle your data, you can complain to the Swedish Authority for Privacy Protection (IMY), imy.se.

Terms of Service for Mad Mix

Last Updated: October 1, 2026

User Conduct

• Listener plans are for personal, non-commercial use
• Station plans let you run and broadcast your own station; you are responsible for having the rights to everything you play
• Do not share login credentials or redistribute content
• Avoid any unlawful or harmful activity on our platform, including in Talk, chat and dedications. We may remove content or users that break these rules

Subscriptions

• Paid subscriptions are not refunded for partial billing periods, except where required by law
• You may cancel anytime, effective at the end of the billing cycle
• We may adjust pricing with prior notice

Right of Withdrawal

• As a consumer, you may withdraw from a purchase within 14 days. Email support@madmix.se to do so
• Subscriptions: the 14 days start on the day you buy. If you start using a paid plan within those 14 days, we deduct the part you have already used from your refund
• Shop: the 14 days start on the day you receive the item. You pay the cost of returning it

Governing Law

These terms are governed by Swedish law. Disputes will be resolved in Swedish courts. This does not limit any rights you have as a consumer under the law where you live.