Common Computer Streaming Problems

• Stream keeps buffering: Clear browser cache, check internet speed (5+ Mbps), try a different browser
• No sound: Check system volume, verify audio output device
• Audio/video out of sync: Refresh page, update browser, restart computer
• Cannot login: Verify credentials, disable VPN, try incognito mode
• Page won't load: Disable ad blockers, clear cookies, check firewall

Still stuck? Email support@madmix.se with your browser version.

Common Mobile Problems

• Buffering on mobile: Switch to WiFi, close background apps, clear browser cache
• No audio on phone: Check silent mode, Bluetooth, and volume settings
• Browser issues: Try Chrome or Safari, clear browser cache and cookies
• Login issues: Reset password, check data connection, try another browser
• Poor mobile data connection: Move to better signal area, check data allowance
• Playback controls not working: Check if screen is locked, refresh the page

Mad Mix runs in your mobile browser — no app download needed. For best results use Chrome or Safari on a modern iOS/Android device.

Common Tablet Streaming Problems

• Stream quality too low: Check WiFi signal, close background apps, restart router
• Touch controls unresponsive: Clean screen, refresh the page, try another browser
• Audio cutting in and out: Check for interference, restart browser, test with headphones
• Page freezes frequently: Clear browser cache, close unused tabs, try a different browser
• WiFi keeps disconnecting: Forget and reconnect to WiFi, reset network settings
• Screen goes black during playback: Disable auto-lock in your device settings

Mad Mix runs in your tablet browser — no app needed. Connect to 5 GHz WiFi when available for the best experience.

Get Direct Help

Email: support@madmix.se

Phone: +44 787 796 3058

Response time: Usually within 48 hours

Please include your device type, OS version, a description of the problem, and any error messages you received.

Leading the Future of Streaming

Mad Mix envisions a world where streaming entertainment continuously evolves to exceed user expectations. We don't just follow trends — we create them.

Innovation Philosophy

We operate on the principle that staying ahead means taking calculated risks with emerging technologies. Our team actively explores AI-powered recommendations, real-time adaptive streaming, cross-platform synchronisation, advanced audio processing, and voice-activated controls.

First-to-Market Commitment

When new technologies emerge, Mad Mix is often among the first platforms to integrate and optimise them — delivering polished solutions ahead of competitors.

Technology That Delivers

Mad Mix is more than just another streaming platform. We've built a comprehensive entertainment ecosystem combining radio, podcasts, and TV in one seamless experience.

• Internet Radio: 40+ channels covering a wide range of genres
• Podcast Platform: Original and curated content — coming soon
• Live TV Streaming: International channels available now, more on the way
• Streaming Service: Host your own radio station on our infrastructure
• Merchandise: Official Mad Mix gear via our integrated shop

Our platform runs on dedicated server infrastructure with redundant streaming servers and continuous uptime monitoring.

The People Behind Mad Mix

Mad Mix is built by passionate technologists, content creators and entertainment enthusiasts who share one goal: creating the most engaging streaming experience possible.

Core Values

• Innovation First: We always seek new ways to improve and surprise our users
• User Happiness: Every decision is made with user satisfaction in mind
• Quality Excellence: We never compromise on the quality of our service
• Transparency: We maintain open communication with our community
• Accessibility: Our platform should be available to everyone

Need more than 500 simultaneous listeners or a higher bitrate? Contact us for a custom plan.

1. Create a free account — or log in if you already have one.
2. Go to My Account → My Stations and click “+ Add Station”.
3. Pick a plan and give your station a name.
4. Pay securely via Stripe — your station is created immediately.
5. Get your credentials from the My Stations tab.
6. Open your encoder (e.g. BUTT), enter your Server, Username and Password, and go live.

Your station is live on the internet the moment you press broadcast. Listeners can find you via your public page or the Mad Mix radio grid.

We are working on live video and TV streaming services. Register your interest and we’ll notify you when it launches.

support@madmix.se

Already have your own radio station? Apply to list it for free on the Mad Mix radio grid and reach new listeners.

Cookies Policy for Mad Mix

Last Updated: August 26, 2025

This Cookie Policy explains how Mad Mix uses small data files to provide our streaming services. By using our website, you consent to the use of these technologies.

Types of Cookies We Use

• Essential Cookies: Required for session management and user authentication
• Analytics Cookies: Anonymised data on site usage for performance improvements
• Marketing Cookies: Enable targeted ads based on browsing behaviour
• Preference Cookies: Save settings like language or volume for a personalised experience

Managing Cookies

You can control cookies via your browser settings. Disabling them may limit site functionality. Contact support@madmix.se to opt out.

Privacy Policy for Mad Mix

Last Updated: August 26, 2025

Information We Collect

• Personal Information: Name, email and payment details when you create an account
• Usage Data: IP address, browser type and pages visited via analytics tools
• Content Interaction: What you stream, to personalise recommendations

How We Use Your Information

• To provide and improve our streaming services
• To process subscriptions and payments
• To deliver targeted advertisements
• To send occasional promotional emails (with opt-out option)

Your Rights

You may request access, correction or deletion of your data by contacting support@madmix.se. We do not sell your personal information.

Terms of Service for Mad Mix

Last Updated: August 26, 2025

User Conduct

• Use the service for personal, non-commercial purposes
• Do not share login credentials or redistribute content
• Avoid any unlawful or harmful activity on our platform

Subscriptions

• Paid subscriptions are non-refundable after a 7-day trial period
• You may cancel anytime, effective at the end of the billing cycle
• We may adjust pricing with prior notice

Governing Law

These terms are governed by Swedish law. Disputes will be resolved in Swedish courts.